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TOLL FREE ORDER: (855) 273-8600
ORDER BY PHONE: (706) 510-0938
ORDER BY E-MAIL: sales@FloatingToys.com |
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ORDER BY FAX: (678) 738-0204
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| ORDER BY MAIL |
FloatingToys.com
2100 Barrett Park Drive
Suite 505
Kennesaw, GA 30144 |
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| Q & A |
| Q. How do I set up an account? |
| A. Click here. |
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| Q. How do I change my account information? |
| A. Click here to log-in and follow the directions. |
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| Q. I forgot my login information? |
| A. Click here to use the "Forgot Your Password?" form. |
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| Q. What is a wish list? |
| A. A Wish list is a place where you can keep track of gift items you would like to receive. You can also view Wish lists that your family and friends have created. Click here for details. |
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| Q. How does the FloatingToys.com gift certificate program work? |
| A. Simply click on the gift certificate link (or click here) select the amount desired and follow the check out process. Once your order has been processed and approved the recipient will receive a personal e-mail from us with the good news you hooked them up. |
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PREAUTHORIZATION OF CREDIT CARDS:
At the time that your order is submitted, the credit card that was used to make the purchase is preauthorized for the full amount. At the time that your order is fulfilled, this preauthorized transaction is "captured" and converted into an actual charge. In the event that the final order total is less than the initial preauthorized amount (such as in the case where items are canceled from the order), the resulting "captured" charge will be less than the initial preauthorized amount. In the event that the final order total is more than the initial preauthorized amount (such as in the case where items are added to the order), the initial preauthorized amount will be "captured" with the balance being charged in the form of a new transaction. If an order is canceled, the original preauthorization will be dropped from the credit card account within a period of 2-10 business days...depending on how your issuing bank operates. |
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FRAUD PROTECTION:
Out of a respect for the protection of our customers and ourselves, we at FloatingToys.com take fraud very seriously. Invalid or incorrect information provided at checkout may result in orders being delayed or denied. Suspicious orders or orders that hit any of our established anti-fraud red flags will be denied. Please review your ordering information carefully prior to submitting your order. |
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