WARRANTY |
| All products purchased from FloatingToys.com carry the full manufacturer warranty unless sold as a “no warranty” item. Special circumstance: in the event the manufacturer is no longer in business, FloatingToys.com will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Our policy is to repair or replace all defective product. No refunds will be given on warranty claims. The customer is responsible for all return shipping cost. Please email sales@FloatingToys.com regarding any warranty questions. |
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| RETURNS AND EXCHANGES |
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FloatingToys.com is committed to you being fully satisfied with your purchase. If for any reason you would like to return the unused product, follow these guidelines.
- Items must be returned within 30 days from date of purchase.
- Call or e-mail us at sales@FloatingToys.com for Return Authorization number or click here to download a return authorization form (NOTE* this form cannot be used to return warranty/defective items).
- No refunds or exchanges without a valid RA#
- Send the unused product back to us insured for the full value.
- FedEx, UPS or USPS traceable only
- Customer is responsible for all return shipping costs.
- Upon inspection of returned product, FloatingToys.com, at its discretion, will issue a full or partial refund to the credit card used for the purchase less the original shipping charges. All returned items that were shipped with the free shipping promotion will be credited less the actual shipping costs.
- Customer pays price difference and new shipping costs on exchanged merchandise.
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| REFUSED SHIPMENTS |
| Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs. |
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| SHIPPING ERRORS |
| It is our intention to process each order with 100% accuracy. Please accept our sincere apologies in advance for any shipping errors. Please call or e-mail us immediately to report the error. We will promptly send out the correct replacement product and pick up the incorrect items at our expense. |
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| LOST/MISSING SHIPMENTS |
Lost or missing shipments must be reported to FloatingToys.com within 5 business days of the expected delivery date. Should our shipping company show the lost or missing package as delivered, you will need to sign an affidavit attesting to the fact that the package was indeed not received by you. Any unreported lost or missing shipments are the responsibility of the customer and FloatingToys.com shall assume no liability for unreported missing or lost shipments.
Lost shipment claims on any package sent out using the FedEx SmartPost service will not be considered until after 30 days from the original ship date. |
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| DAMAGED SHIPMENTS |
| Should you receive any product that has been damaged in shipping please call or e-mail us immediately. It is important that you DO NOT discard the damaged packaging. We will have the shipping company pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within 5 business days of receipt of goods. Any claims reported after 5 business days are subject to denial. |
